客户关系管理 | Customer relationship management2版.pdf
本书主要从基本理论、相关技术、软件系统三个层面对客户关系管理的基本理论与实践方法进行了系统的介绍。前5章是客户关系管理概述、相关理论、相关策略、相关阶段、客户满意与忠诚等基本知识。第6~8章介绍了呼叫中心、数据仓库、数据挖掘等与客户关系管理相关的技术。后五章介绍了客户关系管理系统
relationship
According to the expert, a good relationship should be _____.
According to the expert, a good relationship should be \_\_\_\__.
Passage 1Questions 1 to 5 are based on the following passage. (76) You must have been troubled by when to say “I love you” because it is one of the greatest puzzles in our life. What if you say it first and your partner doesn’t love you back? Or if they
Passage 1Questions 1 to 5 are based on the following passage. (76) You must have been troubled by when to say “I love you” because it is one of the greatest puzzles in our life. What if you say it f
Passage 1 Not long ago, I had my first on-line chat. I thought it would be (1)_____ because I have heard so many people (2)_____ it that way. But it was, disappointingly, quit an unpleasant (3)_____. On line I met a man (4)_____ said he
Passage 1 Not long ago, I had my first on-line chat. I thought it would be (1)\_\_\_\__ because I have heard so many people (2)\_\_\_\__ it that way. But it was, disappointingly, quit an unpleasant (